Help and support

Questions about ExtraGM or the ExtraGM Team app? Write to us and a real person will answer.

Email us

We usually reply within one business day. Tell us your restaurant's name so we can find your account.

How do I get an account?: Your restaurant creates it. Ask your manager to invite you, or to send your invite again if you can't find it.
I forgot my password: Reset your password with the email you sign in with.
My notifications aren't arriving: In the app, open Profile (your picture at the top right), then Notifications, and check they're on. Then make sure your phone's Settings allow notifications for ExtraGM Team.
How do I delete my account?: In the app, open Profile, then Account, then Delete my account. Your restaurant keeps the work records it needs, like past shifts.
How do I report a message in team chat?: Hold the message and tap Report. We review every report within 24 hours. You can also block someone from the chat's details.

Where do I sign in?: Sign in here, on a computer or your phone.
How do I change or cancel my plan?: In ExtraGM, go to Settings, then Billing.
Need help with a feature?: Go to Settings, then Help, or email us at support@extragm.com with what you're trying to do. We'll walk you through it.

ExtraGM is run by ExtraGM LLC. See the legal notice.